Proactive Maintenance &
Ongoing Magento Development

Simply reach out to us to schedule an intake meeting. During this session, we'll discuss your current setup, challenges, and goals. Based on that, we'll craft a tailored support plan and quote for your review.

We're flexible. If your store grows or new projects arise, we can adjust your support plan accordingly. Just let us know, and we'll update the proposal or add additional development hours.

Yes, and it is in the contract. Critical incidents (store down or payments broken) get a response within 2 working hours and a fix within 1 working day. Major issues (checkout, search or filters broken): 4 working hours and 2 working days. Minor issues: 1 working day and 5 working days. We work Monday to Friday, and a critical ticket raised outside working hours is picked up first thing the next working day.

Keeping Magento secure is a top priority. We handle all security patching, software updates, and code audits as part of our service.

We have no locked-in agreements. Our partners are free to terminate the agreement as soon as they believe their interests are not represented anymore. Our support packages are flexible, thus, you can reserve a 8h package this month and no support package next month. All you have to do is provide a 30 day notice and that's it. If you pre-paid an annual package, received your 10% discount and choose to terminate the agreement, unfortunately, we won't be able to provide a refund.

We invoice monthly in advance for the chosen package. Each invoice covers the full package hours. At month's end we review usage. If you need occasional extra support, we can bill additional hours at the agreed rate.

We start with an initial site audit and kickoff meeting to understand your needs and systems. You'll be assigned a dedicated project manager. We'll gather access (hosting, admin, etc.) and document your setup. Early on we may use some hours for knowledge transfer and planning, but it's all part of the same monthly package.

Tickets are handled via our ticketing system, ClickUp. Depending on the agreed retainer package, your slot will be divided per 4 working weeks and it will result in a guaranteed number of hours per each week, during which our dedicated developers will actively work on your tickets. All support tickets will be solved during business operation, Monday to Friday, from 9 AM – 6 PM, EET (Eastern European Time), excluding holidays and national free days. Support requests received after operating hours will be reviewed and assigned the following business day. Critical tickets (tickets that imply an online shop not being functional in terms of uptime or payment) will be actioned immediately as these enter our ticketing system, during the operating hours, or first thing next business day outside of operating hours.

Hyvä development requires specialized expertise in modern technologies like AlpineJS and Tailwind CSS. This expertise delivers proven performance benefits: Average page load times decrease from 3.2s to 1.4s (56% faster), Cart-to-Checkout conversion rates improve by 27%, and mobile performance scores jump from 45 to 95+ on Google PageSpeed Insights. The modern tech stack also reduces development time for new features by 40% while ensuring better code maintainability with 60% fewer JavaScript-related bugs compared to traditional Magento themes.